We use an iZettle card reader so card payments can be made onsite once I’ve completed your work. It allows me to accept the following cards:
I can NOT accept card payments by phone.
I can take payments by:
Online via Paypal – you don’t need a PayPal account
Cheque by prior arrangement
When do we pay for your services?
Once the PAT testing has been completed, you will get test results to prove it’s been done & up to date when payment in full is received. Results are sent electronically by eMail – printed reports are a chargeable extra.
For repair work –
If we collected the equipment, you pay when it’s returned having completed the work agreed
If you sent equipment to me, you pay before I return the equipment to you having completed work agreed
When I come to fix your computer, I take payment once we’re done – either using a credit/debit card or cash.
If you want Zero88 spare parts – then you can pay by PayPal, bank transfer or cheque but I will not dispatch parts until I have received payment in full.
When I sell equipment to you, you will pay by PayPal, bank transfer or cheque when placing the order. Equipment will not be dispatched until payment is received in full, if you sent a cheque, it MUST clear my bank first.
I can issue you with a “ProForma” invoice if you need, but I will not commence any work until it’s been paid in full.
We send our invoices electronically from our website – this is kinder to the environment and more timely but you can still print a copy of our invoice if you need to.
PAT testing reports are eMailed in standard Acrobat/PDF format once I’ve returned to base & downloaded your PAT test results. If you need printed copies results then this is a chargeable extra, you can see a sample of the reports on this page.
I will not send test reports until I’ve been paid in full – in some circumstances, I may ask for payment before testing.
Equipment will not be returned until I’ve received full i.e. cleared payment unless I’ve accepted a purchase order.
Spare parts or equipment are sent only by UPS or Hermes unless they fit in a small packet in which case I will use Royal Mail – you may not collect from me (in person or by courier) unless by prior arrangement
Do you accept Purchase Orders?
If you mean “Will I work for you and let you pay me later?” then the answer is generally “No”.
I will only accept Purchase Orders by prior agreement e.g. you will have received an eMail from me saying “Please send a Purchase order”
Should you choose to use a Purchase order, my payment terms are strictly 20 working days nett. I will NOT commence work until I receive your Purchase Order.
I do not accept part payments with a portion withheld as “retention” under any circumstances.
If you don’t pay on time
My invoice system will send two reminders if your invoice remains unpaid – my late payment provisions activate one working day after the second reminder.